ActivPen Issues
If your pen doesn't move your pointer around the screen, there are several steps to take to troubleshoot
the issue.
1. Ensure that your USB cable is connected to your laptop and the connection box on the wall or behind
the board.
2. Ensure that your board is powered on properly. Look at the flame light at the top left corner of the
board and be sure it is on. This will confirm that your board is getting power.
3. Try a different pen. Get a known-working pen from another room, and see if it works on your board.
While you're in the other room, try your pen on another board. This will determine if the issue is with your
pen.
4. Try a different laptop. Connect a known-working laptop to your board. Does it work properly? This will
confirm that the issue is with your laptop and not your board.
If your pen doesn't move your pointer around the screen, there are several steps to take to troubleshoot
the issue.
1. Ensure that your USB cable is connected to your laptop and the connection box on the wall or behind
the board.
2. Ensure that your board is powered on properly. Look at the flame light at the top left corner of the
board and be sure it is on. This will confirm that your board is getting power.
3. Try a different pen. Get a known-working pen from another room, and see if it works on your board.
While you're in the other room, try your pen on another board. This will determine if the issue is with your
pen.
4. Try a different laptop. Connect a known-working laptop to your board. Does it work properly? This will
confirm that the issue is with your laptop and not your board.